Pre Order information for Holidays 2025

1. Payment Terms

  • Full Upfront Payment: Customers must pay the full price upfront when placing the pre-order.

    You will receive the payment receipt via the email you used for your purchase order.

2. Delivery and Shipment

  • Expected Fulfillment Date: The expected fulfillment date is provided on the product page. While we strive to meet this timeline, unforeseen delays may occur. In such cases, we will notify customers promptly via email.

  • Split Shipping: If your order includes both in-stock and pre-order items, you can choose separate shipping methods for each during checkout. Alternatively, you may opt to have all items shipped together once the pre-order items are available by contacting us at ladyliddieart@gmail.com. We'll then refund your additional shipping costs accordingly.

  • USA, Japan, and Worldwide order times: If preordered items are to be delivered to the US, estimated shipping time may vary, starting from November 26th. Japan and others country’s preordered items will be shipped from January 8th.

3. Cancellation and Refunds

  • Before Shipment: Customers may cancel their pre-order at any time before the item has shipped. To do so, please contact our customer support team at ladyliddieart@gmail.com. A full refund, including any deposits made, will be processed within 14 days of the cancellation request.

  • After Shipment: Once the item has shipped, our standard return policy applies.

4. Returns

  • Eligibility: Pre-order items are eligible for return under our standard return policy. Customers have 14 days from the delivery date to initiate a return. Items must be in their original condition and packaging to qualify for a refund.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival, in which case we will provide a prepaid return label.

5. Customer Communication

We are committed to transparency and will proactively inform customers of any changes to expected delivery dates, potential delays, or other pertinent information regarding their pre-order. Customers can track their order status through their account on our website or by contacting our customer support team.

6. Contact Information

For any questions or concerns regarding this Pre-order Policy, please contact us at:

Ladyliddieart@gmail.com